Products ordered through our Website will be delivered via Post Express courier service, or Post Export courier service for orders placed from abroad.
Ordered products will be delivered to the Customer or the person indicated as the consignee within 7 business days, but no later than 30 days from the date of receiving the order on the territory of Serbia. Europe delivery aim—10 business days from the date of order confirmation. Worldwide delivery aim—15–20 business days from the date of order confirmation.
Customer will be provided with the tracking number, so he can “track and trace” his order anytime he likes. For tracking, please follow the link.
All orders are processed and dispatched within 48 hours from the date of the order. Packages are not delivered on weekends, holidays, or official non-working days.
The package is delivered to the address indicated by the Customer on the order form.
Delivery is free for orders over 80 EUR. For orders under 80 EUR, delivery costs are borne by the Customer according to pricelist of the international courier service Post Export, which operates as part of the Post of Serbia.
The Seller shall not be liable for any fees that may arise as a result of customs and tax regulations in the country of destination. Please check the customs and tax regulations of the country of destination before ordering.
Once a package is delivered, the risk of accidental loss, damage, or destruction of the goods is passed from the Seller to the Customer.
If you decide to return the purchased products or replace them for a different item, the Customer shall bear the cost of return of the originally purchased product according to the Post Export courier service or any other courier service you choose.
a. Delivery procedure
During the delivery, the Customer is obliged to inspect the packaging for any visible damage in the presence of the courier.
Should the Customer find a visible damage to the packaging, the Customer is obliged to demand the package to be opened to check for any visible damage to the product.
If the product is indeed defective, the courier will make a record of damage.
When receiving the package, the Customer is obliged to sign the despatch note (i.e. shipping invoice), which is retained by the courier service as a delivery receipt. By signing the despatch note, the Customer confirms that he or she has received other documents accompanying the goods. The Customer is obliged to report any transportation damage within 24 hours of receiving the goods.
b. Order cancelation
The Customer reserves the right to cancel the order at any time by sending an email at email@example.com.
If the order is cancelled before the despatch, the Customer is entitled to a full refund, including the product purchase price and delivery costs.
If the Customer cancels the order after the Seller has dispatched the package, the Customer is entitled to a refund of money paid for goods but must bear the costs of returning the goods to the Seller.
Upon cancelling the order via email, the Customer will receive a cancellation confirmation email.
Orders placed through the Mione e-shop can be paid electronically, using debit or credit cards.
In case of returned goods, the online seller will refund the money to the Customer’s bank account.
The price of each product in dinars (RSD) is indicated next to the photo of the corresponding product on the Website. The price of each product in euros (EUR) is indicated next to the photo of the corresponding product on the English version of the Website. The Seller is not registered for VAT.
The prices indicated on our Website are valid only for online sales.
Delivery costs are included in the price of the product up to a certain amount. For more details on delivery costs see the section “Delivery.”